Privacy Policy
Last updated: 9 November 2026
This policy explains how DropCatcher Ltd ("we", "us") collects and uses personal information when you use DropCatcher.co.uk. We are the data controller for the information described here. You can contact us about this policy, or about your information, using the contact form on our About Us page or by post at DropCatcher Limited, C/O MGB Accountants, Suite 22 Trym Lodge, 1 Henbury Road, Westbury-On-Trym, Bristol, BS9 3HQ.
What we collect
- Account details: your name, email address, postal address and password (stored in encrypted form).
- Registrant details: the name, address and contact details you give us to register domains in, which may be yours or your organisation's.
- Bookings and orders: the domains you book, the outcome of each catch, invoices and payments.
- Payment cards: your card is saved by our payment provider, Stripe. We never see or store your full card number. We keep only a reference to the saved card, its brand, last four digits and expiry date, so we can show you which card is on file.
- Messages: anything you send us through our contact or support forms.
- Technical information: your IP address, browser details and cookies when you use the site (see Cookies below).
How we use it, and our lawful basis
- To provide the service you ask for: running your account, monitoring and catching the domains you book, registering them in the registrant details you give us, charging for catches and renewals, and dealing with support requests (performance of our contract with you).
- To keep financial and tax records and meet Nominet's rules for registrars (legal obligation).
- To keep the site secure, prevent fraud and abuse, and improve our service (our legitimate interests).
- To email you about our own services. You can opt out at any time using the link in any such email (our legitimate interests, or your consent where the law requires it).
Who we share it with
- Nominet, which runs the .uk registry: registrant details are sent to Nominet when a domain is registered, and Nominet publishes some registration data under its own policies.
- Nominet registrars that catch domains as part of the Drop Catcher service, where one of them registers a domain you booked, so the domain can be registered in your details and moved to you.
- Stripe, to save your card and take payments.
- Service providers who host our systems and send our emails, and Google (reCAPTCHA and site analytics) and Trustpilot (reviews), under their own terms.
- Police, courts or regulators where the law requires it.
We do not sell or rent your personal information to anybody.
How long we keep it
We keep your account information for as long as your account is open and for a reasonable period afterwards in case of queries. Orders, invoices and payment records are kept for six years to meet UK tax law. Domain registration records are kept for as long as Nominet's rules require.
Cookies
We use cookies to keep you logged in and to remember your session, and Google Tag Manager to measure how the site is used. reCAPTCHA (on our forms), Stripe (on payment pages) and the Trustpilot widget may also set their own cookies.
Your rights
You can ask us for a copy of the personal information we hold about you, and ask us to correct it, delete it, restrict or object to how we use it, or transfer it to you or another organisation. Some information we must keep by law, for example payment records. To make a request, contact us as described above. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.
Changes
We may update this policy from time to time. The current version is always on this page with its "last updated" date.
